Delivery and Postage
We currently only ship to UK mainland. Delivery to UK addresses usually takes 3 - 5 working days, but we endeavour to deliver earlier than this where possible.
If you have any questions about your order, please e-mail firstname.lastname@example.org
On receipt of order, our courier may ask for proof of age. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
Beers in glass bottles are heavy and fragile items - and we need to ensure they get to you in tip-top condition. We make sure our beer is packed by experts in very robust shipping cases, and then delivered by a courier who has proven their ability to handle them with care. We won’t give your beer to just anyone! While all of this comes at a price, we've worked with our suppliers to keep our delivery charges as low as possible.
We use APC Couriers. Fees for Delivery are £9 on any orders that are less than £30 and £4.50 if orders are between £31 - £50. There is no delivery fee on orders above this.
Exchange and Refunds
If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within seven days of the purchase. If no replacement is available, please see our standard returns policy below.
If there is a problem with your order you must inform Hall & Woodhouse within seven days of receipt of the order, Hall & Woodhouse accept no liability for issues with orders received and unchecked outside of this period.
If goods are to be returned to Hall & Woodhouse, they must be returned in their original packaging, within seven days of purchase. A collection will be made and you will be refunded in full for the order, including initial order delivery costs, once the goods are received back into our warehouse.
Please note we will only accept returns for damaged or wrong orders.
For any further information or if you have any questions, please check our FAQ page or e-mail email@example.com